Return Policy

We aim to make the return process clear, practical, and easy to understand for customers who decide that a purchase is not suitable for their preferences or requirements. If an item does not meet your expectations, a return request may generally be submitted within thirty days after the order has been delivered. This period provides sufficient time to examine the merchandise while allowing our fulfillment operations to maintain accurate inventory records and efficient processing procedures.

To receive a full refund, merchandise must be returned in its original condition. Items should remain unused, undamaged, unaltered, and free from signs of wear. All materials supplied with the original order should also accompany the returned product. This includes original tags, protective packaging, instructions, inserts, accessories, and other components included with the shipment. Keeping the original order confirmation or purchase information is strongly recommended, as these details can help our service team verify the transaction and process the request accurately.

Before sending anything back, customers are required to contact our support team at toryburchus@outlook.com and obtain return authorization. A representative will review the circumstances of the request and confirm whether the item qualifies under the applicable return requirements. Once approval has been provided, the customer will receive the necessary return instructions and a prepaid shipping label when applicable. Products should not be shipped independently before authorization is received, since unauthorized parcels or shipments sent through methods that have not been approved may be refused or sent back at the customer’s expense.

Checking an order soon after delivery is strongly encouraged. Customers should examine the contents to confirm that the merchandise is correct and that no damage occurred during transportation. If an item arrives damaged, appears defective because of shipping, or differs from what was ordered, the support team should be contacted as soon as possible. Prompt reporting gives the service department a better opportunity to review the circumstances and determine the appropriate solution, which may include a replacement, refund, or another suitable resolution.

Certain products may be excluded from the standard return policy. Restrictions can apply to particular categories because of hygiene considerations, product characteristics, personalization requirements, or other limitations that make resale unsuitable. Customers who are uncertain about whether a specific item can be returned should contact customer support before shipping it back. Additional information can be obtained by calling (408) 809-5665 so that eligibility can be confirmed in advance.

Customers who would prefer a different color, style, size, or product generally need to complete the return of the original item and then place a separate order for the desired alternative. This approach allows the replacement purchase to be processed independently rather than waiting for the returned merchandise to complete its inspection. Once the original item has been received and approved following evaluation, the applicable refund is issued to the payment method used for the initial transaction.

Different consumer protection rules may apply depending on the customer’s location. Customers within the European Union may have statutory cancellation rights that provide a fourteen-day period in certain circumstances. Where such rights apply, additional requirements concerning the condition of merchandise and the preservation of original materials may still need to be observed. Local consumer legislation takes precedence wherever applicable, and customers should consider the rules relevant to their place of residence when requesting a return.

After a returned package reaches the designated processing facility, the merchandise undergoes an inspection to confirm that it satisfies the applicable return requirements. The team reviews the product’s condition and checks whether the required components and packaging have been included. This inspection helps ensure that refunds are issued consistently and that returned inventory is handled according to established quality standards.

Once the review has been completed and the return has been accepted, customers receive confirmation that the process has been finalized. Approved refunds are generally issued within ten business days and are sent back through the original payment method. The time required for the credit to appear in an account can vary depending on the customer’s bank, card provider, or financial institution. Processing times outside our system may therefore differ from the date on which the refund is initiated.

If a refund has not appeared after fifteen business days from the relevant processing point, customers are encouraged to contact the support team by email so that the transaction can be investigated. Providing the original order information and return details can help representatives locate the request and determine whether additional action is necessary.

A well-organized return procedure depends on cooperation between customers and the service team. Keeping products in their original condition, retaining packaging and purchase records, obtaining authorization before shipment, and following the provided delivery instructions can all help reduce unnecessary delays. At every stage, the objective is to provide clear communication, dependable processing, and respectful assistance while ensuring that eligible returns and refunds are handled accurately.